Questions About Our Terms
We monitor for duplicate accounts and will close all linked profiles without refund. If you've accidentally created a second account, contact support before you fund it and we can merge or remove it. Repeat offenders may face a permanent ban from the platform.
You can withdraw your full balance at any time, provided your account is verified and the requested amount has cleared our fraud checks. Withdrawals via OVO, GoPay, DANA and QRIS typically process within one to three hours depending on your bank. The minimum withdrawal is 50,000 IDR.
It means your ability to play and deposit depends on the laws of the jurisdiction where you're located. Some countries or regions have restrictions on online gaming. We check your IP and registration location. If your region's laws restrict access, your account may be limited or closed without penalty to your balance.
No. Gameplay outcomes are final once the round closes. Our terms state that you play at your own risk and we do not refund losses. However, if you believe a game malfunctioned or a withdrawal was processed to the wrong account, contact support with proof and we'll investigate within five business days.
Your account stays active indefinitely unless you close it yourself or we close it for breach of terms. Inactive accounts—those with no login or transaction for two years—may be flagged for dormancy but are not automatically deleted. Your balance remains yours if you return.
You can add additional DANA, OVO, GoPay and QRIS accounts to your profile from the Wallet section. Each new payment method must pass identity verification the first time you use it. You cannot remove your original registered payment method until you've linked an alternative.
Log in and screenshot the transaction history that shows the discrepancy, then open a ticket in Help or contact live chat. Provide the transaction reference number from your DANA, OVO, GoPay or QRIS receipt. We'll audit the records within 24 hours and correct it or explain what happened.
